SALESFORCE | ZENDESK

INTEGRATION

Software or application integration is the process of combining two or more existing applications into a single integrated application. Integrate Salesforce with Zendesk to enable streamlining and automation of processes. Salesforce, CRM software designed for sales, customer service, marketing, and analytics. Salesforce is a cloud-based CRM (Customer Relationship Management) software platform that helps businesses manage their customer relationships, sales processes, marketing campaigns, and service operations. It provides a single view of customers, opportunities, products, deals, and activities across all channels. Zendesk is a cloud-based customer service platform that offers features like chat, email, phone, and ticketing. Zendesk provides a number of integrations to help connect various applications together. One of these integrations is called Zapier. Zapier enables users to automate tasks between different apps using simple web services.

In addition to the convenience and efficiency of a single interface, system integration automate processes and allows an organization to exploit this functionality between databases, accounting systems, payment gateways, crm’s and e-commerce systems to name a few.