Digital transformation is transforming the energy and utilities sector, with increased efficiency in delivering energy and services, improved customer experiences and greater sustainability. Digital technologies such as artificial intelligence (AI), the Internet of Things (IoT) and big data are allowing energy and utilities companies to develop new and innovative products and services, as well as to reduce costs and improve efficiency.
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Digital transformation is the process of using digital technologies to create new — or modify existing — business processes, products, and services. This transformation can be either a reactive, digital-first response to a crisis such as COVID-19, or a proactive, long-term strategy to enable a company to better compete in an increasingly digital world.
Digital transformation services use digital technologies to create new — or modify existing — business processes, products, and services. This can be done to improve customer experience, operational efficiency, or to create new revenue streams.
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