UNDERSTANDING 

CUSTOMER PORTALS 

There is no arguing we have entered a self-service world.  Customer’s expectations are high when it comes to accessing online services, support, and information.  It is critical to success that an organization hit the mark with their customer portal, meeting expectations for customer experience and satisfaction.  A customer portal puts service in their hands, letting customer’s access the tools and features to manage their issues and needs at their convenience.  Furthermore, when a customer is satisfied with their experience, they are much more likely to remain a customer.

WHAT IS A CUSTOMER PORTAL?

A customer portal is secure online access to a business’s information that is personalized for the user.  For example, a customer may be able to login to the portal and access orders, payments, support, or records, all at their convenience from anywhere at any time.  In addition, you can integrate your customer portal with your ERP or CRM system to share real-time data, efficiently.  UseTech Design can build and integrate customer portal solutions to meet your organizations needs and tomorrow’s growth.